What concept indicates the effectiveness and efficiency of an organization's processes?

The concept that indicates the effectiveness and efficiency of an organization's processes is maturity. Maturity models, such as the Capability Maturity Model (CMM), provide a framework for assessing the maturity levels of an organization's processes. These models help organizations understand where they stand in their process capabilities and identify areas for improvement.

As an organization matures, its processes typically become more defined, standardized, and optimized, leading to increased effectiveness in achieving objectives and enhanced efficiency in resource utilization. This progression is critical to ensuring that the organization's practices evolve with the changing demands of projects and technologies.

While related concepts like quality assurance, capability, and compliance pertain to certain aspects of process quality and alignment with standards or regulations, they do not specifically encapsulate the overall effectiveness and efficiency of processes as comprehensively as maturity does. Maturity focuses on process evolution and improvement over time, making it the correct choice in this context.